| 1 |
APPLE |
USA |
North America |
47 |
69 |
83 |
Products (52%) |
| 2 |
GOOGLE |
USA |
North America |
73 |
5 |
53 |
Customer Experience (26%) |
| 3 |
TOYOTA MOTOR |
Japan |
Asia |
12 |
1 |
15 |
Processes (36%) |
| 4 |
GENERAL ELECTRIC |
USA |
North America |
9 |
1 |
3 |
Processes (43%) |
| 5 |
MICROSOFT |
USA |
North America |
16 |
8 |
12 |
Products (26%) |
| 6 |
TATA GROUP |
India |
Asia |
Private |
Private |
Private |
Products (58%) |
| 7 |
NINTENDO |
Japan |
Asia |
37 |
4 |
77 |
Products (63%) |
| 8 |
PROCTER & GAMBLE |
USA |
North America |
16 |
4 |
12 |
Processes (30%) |
| 9 |
SONY |
Japan |
Asia |
8 |
13 |
17 |
Products (56%) |
| 10 |
NOKIA |
Finland |
Europe |
20 |
2 |
35 |
Products (36%) |
| 11 |
AMAZON.COM |
USA |
North America |
29 |
-11 |
28 |
Customer Experience (33%) |
| 12 |
IBM |
USA |
North America |
1 |
11 |
4 |
Processes (31%) |
| 13 |
RESEARCH IN MOTION |
Canada |
North America |
56 |
-1 |
51 |
Products (37%) |
| 14 |
BMW |
Germany |
Europe |
6 |
-5 |
11 |
Customer Experience (40%) |
| 15 |
HEWLETT-PACKARD |
USA |
North America |
10 |
17 |
35 |
Processes, Business Models, and Customer Experience (27% each) |
| 16 |
HONDA MOTOR |
Japan |
Asia |
12 |
6 |
14 |
Products (40%) |
| 17 |
WALT DISNEY |
USA |
North America |
6 |
14 |
7 |
Customer Experience (63%) |
| 18 |
GENERAL MOTORS |
USA |
North America |
-2 |
NA*** |
-11 |
Products (55%) |
| 19 |
RELIANCE INDUSTRIES |
India |
Asia |
31 |
-7 |
94 |
Business Models (31%) |
| 20 |
BOEING |
USA |
North America |
9 |
32 |
21 |
Products (63%) |
| 21 |
GOLDMAN SACHS GROUP |
USA |
North America |
30 |
6 |
28 |
Processes and Business Models (33% each) |
| 22 |
3M |
USA |
North America |
7 |
5 |
3 |
Products (45%) |
| 23 |
WAL-MART STORES |
USA |
North America |
10 |
-2 |
-2 |
Processes (48%) |
| 24 |
TARGET |
USA |
North America |
11 |
3 |
0 |
Customer Experience (67%) |
| 25 |
FACEBOOK |
USA |
North America |
Private |
Private |
Private |
Customer Experience (51%) |
| 26 |
SAMSUNG ELECTRONICS |
South Korea |
Asia |
2 |
-14 |
8 |
Products (42%) |
| 27 |
AT&T |
USA |
North America |
43 |
6 |
23 |
Customer Experience (33%) |
| 28 |
VIRGIN GROUP |
Britain |
Europe |
Private |
Private |
Private |
Customer Experience (47%) |
| 29 |
AUDI |
Germany |
Europe |
11 |
11 |
41 |
Products (50%) |
| 30 |
MCDONALD'S |
USA |
North America |
7 |
-7 |
25 |
Customer Experience (42%) |
| 31 |
DAIMLER |
Germany |
Europe |
-11 |
37 |
28 |
Products (35%) |
| 32 |
STARBUCKS |
USA |
North America |
23 |
-2 |
-13 |
Customer Experience (60%) |
| 33 |
EBAY |
USA |
North America |
33 |
-37 |
-17 |
Business Models (28%) |
| 34 |
VERIZON COMMUNICATIONS |
USA |
North America |
12 |
0 |
9 |
Services (41%) |
| 35 |
CISCO SYSTEMS |
USA |
North America |
20 |
-5 |
12 |
Products (35%) |
| 36 |
ING GROEP |
Netherlands |
Europe |
7 |
4 |
11 |
Services (41%) |
| 37 |
SINGAPORE AIRLINES |
Singapore |
Asia |
9 |
5 |
20 |
Customer Experience (55%) |
| 38 |
SIEMENS |
Germany |
Europe |
1 |
21 |
22 |
Products (41%) |
| 39 |
COSTCO WHOLESALE |
USA |
North America |
11 |
-5 |
14 |
Customer Experience (46%) |
| 40 |
HSBC |
Britain |
Europe |
12 |
-1 |
4 |
Services (39%) |
| 41 |
BANK OF AMERICA |
USA |
North America |
12 |
0 |
0 |
Customer Experience and Services (23% each) |
| 42 |
EXXON MOBIL |
USA |
North America |
11 |
7 |
25 |
Processes (50%) |
| 43 |
NEWS CORP. |
USA |
North America |
4 |
4 |
4 |
Business Models (47%) |
| 44 |
BP |
Britain |
Europe |
14 |
-5 |
11 |
Processes (42%) |
| 45 |
NIKE |
USA |
North America |
8 |
-1 |
14 |
Customer Experience (43%) |
| 46 |
DELL |
USA |
North America |
7 |
-12 |
-17 |
Business Models (37%) |
| 47 |
VODAFONE GROUP |
Britain |
Europe |
7 |
-21 |
15 |
Business Models (33%) |
| 48 |
INTEL |
USA |
North America |
4 |
-10 |
6 |
Products (53%) |
| 49 |
SOUTHWEST AIRLINES |
USA |
North America |
15 |
9 |
-9 |
Customer Experience (50%) |
| 50 |
AMERICAN EXPRESS |
USA |
North America |
3 |
1 |
3 |
Customer Experience (35%) |